Like many software subscription services, you pay in advance rather than in arrears. You can pay by credit card, or by bank transfer. In both situations, an invoice will be provided to you when you agree to sign up to our services.

You may cancel your subscription. By cancelling your subscription, you will not be charged future payments, and you may use the tool until the end of the subscription period (either month or annual).

We absolutely do not sell your information or any of your data. We have designed our system in a way that Transparently.AI has no visibility on your search history on our tool, the stocks you watchlist, upload or download. We do limit the number of stocks you can download information on to 3,000 over a consecutive 3-month period. You can read more about our Privacy Policy.

We cover almost all stocks that have ever been listed globally in the past 35 years. There are approximately 85,000 stocks in our system currently. However, there are exceptions: Banks and insurers and those without a minimum of 3 years worth of data.

Yes. All prices quoted on our website and sales materials are before tax (GST, VAT). Your taxes will be clearly displayed in the invoices.

Yes you can add seats to your current plan at any time for new users on your plan. We will pro-rate the cost of additional seat(s) to your plan and bill you for the remaining month when you add the new seat(s).

At the start of the following month, your invoice will reflect the total number of seats purchased on the plan. To add a new seat, the named administrator on your plan will have to navigate to Settings and Team/Users, and click "Add new seat.” They should enter the number of new seats required and provide the email addresses and mobile phone numbers of the users they wish to invite before completing the purchase.

If you are an Enterprise User, you can contact your Account Manager to add seats to your plan at any time.

Navigate to your Account, Settings and click Edit. You can add more seats or new markets to your current plan. When you do, you are billed on a pro-rated basis for the rest of the current month for the price difference, including any applicable discounts. The new add-ons inherit the same billing frequency (monthly) as your original subscription. In the next billing cycle, you will pay the full subscription, less any applicable discounts.

If you want to change your current plan between Starter and Enterprise, please contact us at sales@transparently.ai.

Contact us at support@transparently.ai if you need more help.